Pet Safety Commitment

At PetSmartFeed, pet safety is the foundation of everything we do. We understand that your pets are family, and we hold ourselves to the highest standards to ensure our products are safe, reliable, and gentle for even the most sensitive pets. Here’s our unwavering commitment:

1. Safe Materials

  • All food and water contact parts (bowls, hoppers, fountain chambers, filters) are made of food-grade, BPA-free materials that meet or exceed US FDA and ASTM safety standards.
  • We avoid toxic chemicals, sharp edges, and small detachable parts that could pose a choking hazard for pets.
  • Stainless steel components are food-grade 304, resistant to rust and bacteria growth.

2. Rigorous Testing

    • Mechanical testing: Ensures durability (e.g., feeder doors, fountain pumps) under regular use.
    • Electrical safety testing: For smart products—complies with US UL standards to prevent overheating, short circuits, or electric shock.
    • Pet usability testing: Conducted with real cats and dogs to ensure products are easy to use and non-threatening.Every product undergoes multiple rounds of testing before launch:

3. Transparent Standards

  • We provide detailed product specifications, material lists, and safety certifications (e.g., FDA, UL) on our website and product packaging.
  • If any safety concern arises, we act quickly: We issue transparent updates, provide free replacements or refunds, and improve our products to prevent future issues.

4. Responsible Design

  • Our feeders feature portion control to prevent overfeeding and obesity—a leading health issue for North American pets.
  • Water fountains include replaceable filters to remove impurities, ensuring your pet drinks clean, fresh water.
  • Smart products have privacy protections: Camera-enabled feeders do not store or share footage without your explicit permission.

5. Ongoing Support

  • Our customer service team is trained to address safety-related questions and concerns. If you have any issues with product safety, contact us at support@petsmartfeed.com—we respond within 24 hours.
  • We regularly update our safety guides and product manuals based on customer feedback and industry best practices.
Your pet’s safety is non-negotiable. With PetSmartFeed, you can trust that every product is designed with love, tested for safety, and built to care for your furry family members as you would.